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Shera Usher

Shera Usher

With 14 years of experience, Shera is a passionate technology leader holding a bachelor’s degree in computer science and a master’s degree in information technology. She built her career implementing business applications and managing IT services before advancing to lead digital transformation.

A visionary leader, Shera drives innovation and champions the strategic use of technology to modernize operations and increase efficiency. At her core, she is a problem solver who believes technology should empower people, strengthen institutions, and create meaningful, lasting impact.

Outside of her professional work, Shera enjoys reading and baking, finding joy in lifelong learning and in sharing homemade cinnamon rolls with others.

Interests

Reading

Shera is an avid reader who embraces ambitious reading challenges and regularly engages with multiple books across diverse genres at once.

Being in Nature

She finds restoration in the outdoors, whether hiking scenic trails or quietly observing wildlife in natural habitats.

Travel & Culture

A passionate traveler, Shera immerses herself in global cultures through local cuisine, music, museums, and artistic experiences.

Listening to Music

Music is central to her daily life, as she connects deeply with meaningful lyrics and energizing rhythms across genres and languages.

Resume

14 Years of Experience

Work Experience

January 2025 – Present

Central Bank of Belize

 

Business Transformation Specialist

  • Advise executive leadership on enterprise-wide digital transformation strategy.
  • Translate technology capability into business value and develop enterprise-wide strategies to increase technology adoption and improve operational efficiency.
  • Lead and align cross-departmental teams to implement transformation initiatives.
  • Analyze business operations to uncover systemic inefficiencies and identify opportunities for performance improvement.
March 2018 – December 2024

Central Bank of Belize

 

Systems Analyst II

  • Improved performance management by contributing to the design of an efficient, fair, equitable and transparent Performance Appraisal System.
  • Improved IT service performance and service transparency by designing a comprehensive IT service catalogue and implementing an ITIL-compliant service desk.
November 2011 – February 2018

Central Bank of Belize

 

Systems Analyst III

  • Bridged communication gaps between vendors and users to meet requirements and maximize benefits to the Bank.
  • Led cross-functional implementation teams of up to 7 members, including third-party vendors; ensuring that requirements are met and identifying opportunities to increase business value.
 

Education

November 2023

University of the West of England

 

Master of Science in Information Technology

Distinction | GPA 4.0
Bristol, England, UK

May 2011

Murray State University

 

Bachelor of Science in Computer Science

Cum Laude | GPA 3.56
Murray, Kentucky, USA

Certifications

ISACA

Information Systems Audit and Control Association

 

COBIT 2019

Control Objectives for Information and Related Technology

Global Knowledge Institute
 

ITIL V3 Foundation

IT Service Management

 

Professional Courses

Franklin Covey
 

Leadership Development

Individual Effectiveness: 7 Habits of Highly Effective People
Strategic Leadership: The 4 Essential Roles of Leadership
Leading Change: How to Turn Uncertainty into Opportunity
Productivity: The 5 Choices to Extraordinary Productivity
Navigating Difficult Conversations: Turn Tension into Progress
Trust & Inspire: Fundamentals Beliefs of Trust & Inspire Leaders

InfoTech Research Group
 

IT Leadership & Management

IT Strategy & Innovation
Governance Risk and Compliance
People & Leadership
Project & Portfolio Management

IT Governance
 

IT Governance

ISO/IEC 27001 Lead Implementer Training
ISO/IEC 27005 Risk Management Training

Global Knowledge Institute
 

IT Service Management

Cloud Services Manager
ITIL Service Capacity: Release Control & Validation

Campana & Schott
 

Microsoft Project Server

Administration of Microsoft Project Server 2013
BI for Microsoft Project Server 2013 for Administrators

Contacts

Get in Touch